PERSONAL DATA PROTECTION

When handling personal data, we proceed in accordance with the law of the Czech Republic and directly applicable European Union Regulations, in particular Act No 101/2000 Coll., on the protection of personal data, as amended, Act No 480/2004 Coll. and in accordance with provisions of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation on certain information society services and on amendments to some Acts, as amended. In the following lines, we will show you how and for what purpose we process your personal data and who their processors may be. This information is important, so we hope you will find the time to read them carefully.

WHO IS THE ADMINISTRATOR OF YOUR DATA?

You grant your consent to AGLIA s.r.o., ID No.: 29159741, registered office: Husova 696, 33401 Přeštice, registered in the public register administered by the Regional Court in Pilsen, Section C, Insert No 27752, to process personal data as an administrator in accordance with the Data Protection Act and the General Data Protection Regulation under conditions specified below.

WHAT DATA WE PROCESS AS AN ADMINISTRATOR?

PRODUCT/SERVICE ORDER

• First and last name
• Address
• Phone number
• E-mail address

ACCOUNT REGISTRATION

• First and last name
• Password in hashed form
• Address
• Phone number
• E-mail address

FORM COMPLETION

• First and last name
• Phone number
• E-mail address

NEWSLETTERS SUBSCRIPTION

• First and last name
• E-mail address

COMMENT/RATING ENTRY

• First and last name
• E-mail address

OTHER INDIRECT DATA

• IP address
• Cookies (to offer a tailor-made customer relevant content and to facilitate website browsing)
• Browser data and information on the operating system version to ensure the website displays properly

WHEN IS IT NOT NECESSARY TO GIVE CONSENT TO THE PERSONAL DATA PROCESSING?

We may process personal data without your prior consent only for the following purposes:

Performance of a contract for the provision of a service or product.
Fulfilment of legal obligations arising under generally binding legislation.
Processing within the legitimate interest (e.g., for direct marketing, life & safety protection).

FOR WHAT PURPOSE DO WE MANAGE PERSONAL DATA AND FOR HOW LONG?

The data may be used for commercial and marketing purposes, i.e., to manage the database of website users and to offer goods and services, for the entire duration of the legal basis that would justify the use of this processing method and use of personal and other data. In other words, we collect your personal data to facilitate the use of our services and to inform you about the news. Learn more about how we manage individual data according to the place where this information was filled in.

Product Order – We may process personal data entered when ordering goods or services without your explicit consent for the purpose of fulfilling the contract, i.e., for the purpose of delivering the goods or providing the service. Furthermore, we may process this data for the purpose of fulfilling our statutory obligations (registration obligations, archiving of tax documents, etc.) and for the purpose of protecting our legal claims.

Account registration – We manage personal data upon your consent to enable access, administration, and maintenance of your user account on this website. Account management helps you facilitate your purchase or use of our services or offer discounts in connection with the loyalty scheme. We manage the data for a maximum of 10 years or until the consent revocation.

Newsletters - We manage personal data for the purpose of sending commercial messages, including product / services offers within the framework of direct marketing. We are entitled to use your e-mail address without your explicit consent for sending commercial messages relating to our goods or services like those you have ordered from us. Newsletter subscriptions can be cancelled via the footer in each commercial message using the "Unsubscribe" or similar link. The services provider for management and storage of personal data and newsletter, storing personal data and the newsletter distribution is the company:

ECOMAIL.CZ, s.r.o., ID No 027 62 943, registered office Na Mlejnku 764/18, Braník, 147 00 Prague 4, registered in the Commercial Register administered by the Municipal Court in Prague, Section C, Insert No 223183. Detailed information on Privacy Policy can be found HERE
The Rocket Science Group LLC MailChimp, registered office 675 Ponce de Leon Avenue NE Suite 5000 Atlanta, GA 30308 United States. Detailed information on Privacy Policy can be found HERE

We manage the data for a maximum of 5 years or until the withdrawal of consent.

Comment /rating entry - We manage personal data to send and identify the author of the comment/rating. These will be used solely for the technical provision of this service. We manage the data for a maximum of 10 years or until the consent revocation.

We can use identification and address data in accordance with the so-called legitimate interest to produce internal statistics. We use anonymized outputs from these statistics to improve our services, including user behaviour analytics and marketing.

We process personal data obtained through cookies based on your consent (which you can grant by confirming on the web interface after you have been informed about the use of cookies and have had the opportunity to become familiar with this Policy). We may process personal data collected through cookies even if you continue to use the web interface even after you have been notified of the processing of such personal data. We use personal data collected through cookies for the purpose of implementing user support, improving our services, including user behaviour analytics and marketing.

All personal data provided for the above purposes are provided entirely voluntarily and their consent is granted by means of active interaction (ticking) via a consent tick box for data processing or based on a legitimate interest. You can withdraw the consent with your personal data processing at any time via a CONSENT REVOCATION e-mail

WHAT OTHER THIRD-PARTY SERVICES WE USE?

We also use the following third-party services, which may collect personal data and work within the scope of the processing agreement or the current processing amendment, to obtain a feedback on our services or products and their consequent promotion.

SMARTSUPP

To improve our website´s performance, we use the Smartsupp third party app to provide online chat and our customer support. By using this website service, your personal data may be stored by a third party, including Smartsupp.com, s.r.o., VAT No CZ03668681. The use of this service and the provision of data is entirely voluntary. Detailed information can be found in the terms of use.

SMARTLOOK

To improve our website´s performance, we use a third-party Smartlook app to track web browsing. By using this website, your personal data may be stored by us or third parties, including Smartsupp.com, s.r.o., VAT No CZ03668681. If you do not want the service to gather your browsing data, you can deactivate your browser recording HERE.

HOW IS MY DATA PROTECTED?

We try to protect all personal data we process to the maximum extent possible against leakage or theft. For this reason, we restrict their handling, copying, transmission or access to them only for strictly necessary purposes for which you have given us your consent or where this purpose is defined by law. Furthermore, our website has https protocol (valid SSL certificate) for encrypted connection between the website and the user, which minimizes the possibility of personal data being stolen during data transfer (registration, login, submission within the form, etc.) The website is located on secure servers of Fortion Networks, s.r.o. Registration number: 26397994, registered office Božkovská 307/9, Pilsen, 326 00, registered by the Regional Court in Pilsen, Section C, Insert No 17708.

WHO HAS ACCESS TO PERSONAL DATA?

The processing of personal data is carried out by the Administrator, i.e., ZOOÚ, however personal data for the Administrator can also be processed by the following processors:

• Software provider ANT studio s.r.o., ID No: 29113229, registered office Slovanská Alej 2182/30, 326 00 Pilsen, registered by the Register Court in Pilsen, Section C, Insert No 25698.

Marketing service provider Effectix.com, s.r.o., IČ: 28512669, U Nesypky 1255/3, 15000 Praha 5 - Smíchov, registered by the Register Court in Praha, Section C, Insert No 147031

Alternatively, we may also authorize other personal data processors or individuals (such as the carrier or other persons involved in the performance of the contract and our obligations), but only to the extent necessary for the fulfilment of the contract. We do not transfer personal data to any other person. Personal and other data obtained are fully secured against misuse. Personal data will be processed in electronic form by automated means or in printed form in a non-automated manner. Your personal data will not be transferred to non-EU countries.

WHAT ARE MY RIGHTS IN RELATION TO THE PROTECTION OF PERSONAL DATA?

• Ask for information which your personal data we process.
• Ask for an explanation regarding the processing of personal data.
• Request access to these data and have them updated or corrected.
• Require these personal data to be deleted.
• Require these data to be transferred.
• The right to be informed of violation of personal data protection in certain cases.

You can file a complaint at any time regarding the processing of your personal data or failure to comply with the administrator's obligations under the GDPR to the supervisory authority. The supervisory authority in the European Union HERE

COOKIES

In accordance with section 89 of Act No. 127/2005 Coll., on Eelectronic Communications, we hereby inform you that our website uses so-called cookies for its performance. Cookies are small text files that can be used by websites to make the user experience more efficient. The law defines that we may store cookies on your device if they are strictly necessary for the operation of this site. We need your permission for all other types of cookies. This site uses different types of cookies.

Some cookies are placed by third party services that appear on our website. Standard web browsers (Internet Explorer, Mozilla Firefox, Google Chrome, etc.) support the cookie management. As part of your browser settings, you can manually delete, block, or disable individual cookies, block or allow them only for individual websites. For more detailed information, please use your browser's help. If your browser can use cookies, we will accept that you agree to our server's use of standard cookies.

WHAT ARE THE TYPES OF COOKIES?

In general, cookies, or temporary files stored in a browser, can be divided into two groups. Those that are stored only for a short time and are used on the web or e-shop to facilitate its use (e.g., remembering the inserted goods in the basket, the product displayed, closing the pop-up window, etc.). These temporary cookies allow information to be stored when switching from one website to another, thus removing the need for re-entering certain data.

The second type of cookies is stored for a longer period (e.g., several weeks to months). These cookies help to identify your computer when you repeatedly visit our website. However, they do not allow you to be identified as a specific person. Long-term cookies allow us to better personalize our website and offer you relevant content or advertising for you. The collected data is completely anonymous, and we cannot associate it with any other data.

FOR WHAT PURPOSE DO WE USE COOKIES?

Functional cookies - The necessary cookies help make the website functional for users by enabling basic functions such as page navigation and access to secure pages of the website. The website cannot function properly without these cookies.

Analytical cookies - Statistical cookies help website owners to understand how visitors use the website. They are collected anonymously and help improve the website.

Preferences cookies - Preferences cookies allow a website to remember information that changes how a website behaves or looks like. For example, what language you prefer or region where you are located.

Marketing cookies - Marketing cookies are used to track website users and data is used by our advertising partners. These companies may use the data to target advertising to a user and to offer relevant and personalized advertising. For this type of ads, we use the services listed below, where users are segmented based on common features. This data cannot be associated with a specific person.

Google (AdWords) Detailed information can be found HERE
Facebook (Facebook Pixel). Detailed information can be found HERE
RTB (Adform). Detailed information can be found HERE

HOW TO DEACTIVATE OR DELETE COOKIES?

If you do not want to use cookies or delete their content, which the website has saved about your visits to various websites and portals, you can use the instructions for each of the most frequently used browsers below:

UPDATE OF THE PRIVACY POLICY

We may continuously modify or update the Privacy Policy. Any changes to this Privacy Policy will become effective after their publication on this website

These Conditions become effective on 1 January 2021

The last update of these Conditions took place on 1 January 2022