Terms and Conditions

1. Introductory Provisions

1.1. These Terms and Conditions ("Terms") govern the mutual rights and obligations between AGLIA s.r.o., with its registered office at Husova 696, 33401 Přeštice, Czech Republic, identification number: 29159741, entered in the Commercial Register kept by the Regional Court in Pilsen, Section C, Insert 27752 (the "Seller") and the Buyer in connection with purchase contracts (the "Purchase Contract") concluded through the Seller’s online shop available at www.aglia.cz (the "Website"), operated via the website interface (the "Web Interface").

1.2. These Terms do not apply where the person intends to purchase goods as a legal entity or acts within the scope of their business or professional activity.

1.3. Provisions deviating from these Terms may be agreed in the Purchase Contract; such provisions prevail over the Terms.

1.4. The Terms form an integral part of the Purchase Contract. The Purchase Contract and the Terms are prepared in the relevant language of this version. The contract may be concluded in that language.

1.5. The Seller may amend the Terms. Rights and obligations arising during the validity of a previous version remain unaffected.

2. User Account

2.1. Upon registration, the Buyer may access a user interface (the "User Account"). Goods can also be ordered without registration directly via the Web Interface.

2.2. The Buyer must provide accurate and truthful details and keep them up to date. Data provided in the User Account and when ordering are deemed correct.

2.3. Access to the User Account is protected by a username and password. The Buyer must keep access credentials confidential.

2.4. The Buyer must not allow third parties to use the User Account.

2.5. The Seller may cancel the User Account, in particular if it remains unused for more than 365 days or in case of the Buyer’s breach of obligations.

2.6. The Buyer acknowledges that the User Account may be unavailable due to necessary maintenance of the Seller’s or third parties’ systems.

3. Conclusion of the Purchase Contract

3.1. All product presentations on the Web Interface are for information only; the Seller is not obliged to conclude a Purchase Contract for such goods.

3.2. The Web Interface displays information about goods, including prices and any return costs where the nature of the goods prevents return by ordinary mail. Prices include VAT and all related charges and apply while displayed on the Web Interface.

3.3. The Web Interface also provides information about packaging and delivery costs. Unless specified otherwise, such information applies to deliveries within the Czech Republic.

3.4. To order goods, the Buyer completes the order form on the Web Interface, which includes:

3.4.1. the goods ordered (the Buyer "adds" items to the cart),

3.4.2. the chosen method of payment and delivery, and

3.4.3. information about delivery costs (the "Order").

3.5. Before submitting the Order, the Buyer may review and correct the entered data. The Order is submitted by clicking the relevant button. The Seller will promptly acknowledge receipt by e‑mail to the Buyer’s address.

3.6. Depending on the Order (quantity, price, expected shipping costs), the Seller may request additional confirmation (e.g., in writing or by phone).

3.7. The contractual relationship arises upon delivery of an Order acceptance ("Acceptance") sent by the Seller to the Buyer via e‑mail.

3.8. The Buyer agrees to the use of distance communication means; the Buyer bears own costs (internet connection, calls) at the basic rate.

4. Price of Goods and Payment Terms

4.1. The Buyer may pay the purchase price and delivery costs by: cash at the Seller’s premises; cash on delivery; bank transfer to the Seller’s account No. IBAN: CZ14 2010 0000 0024 0032 5559, SWIFT: FIOBCZPPXXX (Fio banka, a.s.); online payment via Shoptet Pay; or card payment.

4.2. Together with the purchase price, the Buyer must also pay packaging and delivery costs unless stated otherwise; these are considered part of the purchase price.

4.3. The Seller does not require an advance payment; this does not affect the possibility to request pre‑payment of the full price before dispatch.

4.4. For cash or cash‑on‑delivery payments, the price is due upon receipt of goods. For bank transfer, the price is due within 3 days of concluding the Purchase Contract.

4.5. For bank transfers, the Buyer must use the variable symbol as instructed. The obligation is fulfilled upon crediting the amount to the Seller’s account.

4.6. The Seller may require pre‑payment, particularly if the Buyer did not provide additional confirmation as requested.

4.7. Discounts provided by the Seller cannot be combined unless otherwise agreed.

4.8. Where customary or required, the Seller issues a tax document (invoice) after payment and sends it electronically to the Buyer.

4.9. The Seller issues receipts and records sales in accordance with applicable tax regulations, where required by law.

5. Withdrawal from the Purchase Contract

5.1. The Buyer acknowledges that withdrawal is not possible in particular for goods made to the Buyer’s specification, perishable goods, goods inseparably mixed with other goods after delivery, sealed hygiene goods once unsealed, or audio/video/software in sealed packaging once opened.

5.2. Otherwise, the consumer has a right to withdraw within fourteen (14) days of receipt of the goods (or the last item in a multiple‑item delivery). The Buyer may use a model form provided by the Seller. Withdrawal may be sent to the Seller’s premises address or e‑mail address.

5.3. Upon withdrawal, the contract is canceled from the beginning. The Buyer must send/return the goods to the Seller within fourteen (14) days of notifying withdrawal. The Buyer bears direct return costs, including where return is not possible by ordinary mail due to the goods’ nature.

5.4. The Seller refunds payments received within fourteen (14) days of withdrawal using the same payment method, and may refund upon receipt of the returned goods or proof of dispatch, provided this incurs no additional costs to the Buyer.

5.5. The Seller may set off compensation for damage to the goods against the Buyer’s refund.

5.6. Where the consumer has a right to withdraw, the Seller may also withdraw at any time until the goods are received by the Buyer; in such case the Seller refunds the purchase price without delay to the account designated by the Buyer.

5.7. If a gift is provided with the goods, the gift agreement is concluded with a resolutory condition that, upon withdrawal, it ceases to be effective and the gift must be returned with the goods.

6. Transport and Delivery

6.1. If goods are in stock, the Seller usually dispatches them within 3 business days of confirming the Order. Goods not in stock are not part of the Order unless a substitute delivery date is agreed.

6.2. If agreed, the Seller arranges transport to the place specified in the Purchase Contract, by own delivery or external carrier. The place of performance is the delivery address provided; the Buyer must ensure receipt and access. For proper delivery, a reachable phone number must be provided.

6.3. The value of goods not in stock and not delivered is not included in the Order value; the actual realized value determines thresholds for any shipping categories.

6.4. Upon receipt, the Buyer checks package integrity in the carrier’s presence. If damaged, the Buyer draws up a damage report and refuses the package, and informs the Seller the same day. Failure to do so may limit claims for transport‑related defects.

6.5. Personal pickup is possible from the second business day after Order confirmation at Husova 696, 33401 Přeštice, Czech Republic, 8:00–15:00.

6.6. The delivery date is the date the goods are received by the Buyer or the date of full payment, or the date of handover to the carrier, whichever occurs earlier.

6.7. If a special mode of transport is requested, the Buyer bears the risk and extra costs.

6.8. Where repeated or alternative delivery is required for reasons attributable to the Buyer, the Buyer bears the related costs.

6.9. Further rights and obligations may be specified in separate delivery terms if issued by the Seller.

7. Rights from Defective Performance

7.1. The Parties’ rights and obligations regarding defective performance follow generally applicable consumer protection rules.

7.2. The Seller warrants that upon receipt the goods: (a) have the properties agreed or usually expected based on description and presentation; (b) are fit for their usual or stated purpose; (c) correspond to any agreed sample; (d) are supplied in the agreed quantity, measure or weight; and (e) comply with applicable legal requirements.

7.3. The provisions of Section 7.2 do not apply to defects that justify a lower price, wear and tear from ordinary use, used goods reflecting wear at acceptance, or where the nature of the goods implies otherwise.

7.4. If a defect appears within six months of receipt, it is presumed to have existed at delivery. The consumer may exercise rights for defects within twenty‑four months of receipt for consumer goods.

7.5. Claims for defects may be made at the Seller’s premises or registered address, as appropriate.

7.6. Further details may be set out in the Seller’s complaints procedure if issued.

8. Additional Rights and Obligations of the Parties

8.1. Title to the goods passes upon full payment of the purchase price.

8.2. The Seller is not bound by any codes of conduct in relation to the Buyer.

8.3. The Seller handles consumer complaints via info@aglia.eu and informs the Buyer by e‑mail about their handling.

8.4. Consumers are entitled to seek out‑of‑court dispute resolution. They may use the European Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr.

8.5. Consumers may also use available out‑of‑court dispute resolution mechanisms in their country of residence; details are usually provided by national consumer bodies.

8.6. The Seller is authorized to sell goods on the basis of a valid trade license. Supervision over personal data is exercised by the competent data protection authority. Consumer protection supervision is exercised within the scope of applicable legislation by the competent authorities.

8.7. The Buyer assumes the risk of a change of circumstances to the extent permitted by applicable law.

9. Personal Data Protection

9.1. The Seller fulfils its information obligation toward the Buyer regarding personal data processing for contract performance, negotiations, and statutory duties through a separate privacy notice.

10. Final Provisions

10.1. Where the contractual relationship includes an international element, the Parties agree that the relationship is governed by the law of the Czech Republic. This choice of law does not deprive the consumer of protection afforded by mandatory provisions of the law of the country of habitual residence (under Rome I principles).

10.2. If any provision of the Terms is invalid or ineffective, it shall be replaced by a provision whose meaning most closely approximates the invalid one; the invalidity of one provision does not affect the validity of the others.

10.3. The Purchase Contract including the Terms is archived electronically by the Seller and is not publicly accessible.

10.4. Seller’s contact details:

postal address: Husova 696, 33401 Přeštice, Czech Republic
e‑mail: info@aglia.eu

These terms and conditions are effective from January 1, 2026.